Who We Are

Number 11 exists because too many people experiencing mental health challenges struggle to access the right support at the right time. We recognised a gap between basic wellbeing services and specialist mental health provision, leaving many people without the consistent support needed to achieve lasting change.

We believe poor mental health is often linked to a range of factors, including isolation, trauma, grief, low confidence and difficult life circumstances. Rather than focusing on a single issue, we take a whole-person approach that recognises each individual's needs, strengths and goals.

Our role is to provide long-term, relationship-based support in a safe and welcoming environment where people can build confidence, develop resilience, form meaningful connections and become more involved in their community. We are particularly committed to supporting those who may be too anxious or isolated to access other opportunities, helping them move forward at a pace that works for them.

When clients begin their journey with Number 11, they commit to attending two four-hour days at our centre each week. During their first 12 months, clients take part in our structured programme, which includes wellbeing workshops, afternoon activities, counselling and one-to-one support sessions.

After 12 months, clients progress into a different stage of support. They continue attending two days a week, with one day focused on group discussions and the other providing a more relaxed community environment. At this stage, support needs often begin to reduce as clients develop confidence, resilience and greater independence. The relaxed day includes tea and toast, with clients taking ownership of what activities they would like to do.

At Number 11, we take a person-centred approach. Trust is built through everyday connections with staff, volunteers and each other, including through sharing meals, playing games, taking part in activities and spending time together. These relationships create a safe and welcoming environment where people feel valued and confident enough to access support.

We take a long-term approach, recognising that meaningful change takes time. This allows us to move beyond crisis support and help people achieve sustainable improvements in their wellbeing, independence and quality of life.

Our clients are adults, each with their own unique story and circumstances. Many are living with complex anxiety and depression, and challenges such as poor mental health, isolation, grief or trauma. While these issues vary from person to person, they often leave people unsure where to turn for support. People access our service either by referring themselves or through trusted partner organisations, including the NHS, social services, and other local services.

Many of our clients are living with challenges that are not immediately visible. They are often managing difficult situations behind closed doors, unsure where to turn for help or how to move forward.