Building Hope,
Restoring Lives.
A welcoming community in the heart of Burslem, where relationships matter and people find tailored, long-term support to build confidence, develop life skills and live well.
“Number 11 feels like family. I look forward to coming every day.”
— Client at Chapel Lane Centre, Burslem
Welcome to Number 11
Number 11 is a registered charity based on Chapel Lane, Burslem (Stoke-on-Trent). ‘Building hope, restoring lives’ is our vision. Number 11 provides tailored support that encourages adults to build confidence, develop life skills and improve their overall well-being. We provide long-term, person-centred support through workshops, activities, 1:1 sessions and social events.
Number 11 encourages a sense of belonging, reduces isolation, promotes resilience and gives people a sense of purpose, structure and routine. We support clients to discover the root cause of their issues, participate more fully in their community and facilitate them to access other services, empowering them to live well.
“Relationship at the heart of all we do”
We don't just put plasters over problems — we address root causes through 1:1 peer support, interactive workshops, and sharing nutritious hot meals together. Belonging, dignity and community are at the centre of everything we do.
Our Impact 2025–2026
The difference your support makes in Burslem — measured in lives, not just numbers.
61
Individual clients supported
2,196
Client footfall
973
1:1 support sessions
56%
Identified the root cause of their concerns
77%
Improved their wellbeing scores
124
Workshops completed
Watch: A Lifeline for the Community
Hear directly from our team and clients about what Number 11 means in Stoke-on-Trent.
How We Walk Alongside You
Person-centred, non-judgmental support tailored to your unique circumstances.
Community Meals & Lunch
Nutritious, top-notch hot lunches served to everyone who comes through our doors. Eating together builds community and feels like one big family.
1:1 Peer Mentoring & Advocacy
Dedicated peer support for mental health, budgeting, housing, DWP appointments, GP visits, and finding work — providing sustainable long-term solutions.
Workshops & Life Skills
Interactive workshops covering Self-Esteem, Understanding Anxiety, Positive Communication, Growth Mindset, and Budgeting to build confidence and aspirations.
Stories From Our Community
In our clients' own words — what Number 11 means to them.
“I can’t believe how much I enjoy coming to Number 11. At first I wasn’t sure but now this is like my family and I look forward to coming.”
Dave
Community Member
“I feel like I am ready for something new, to find out who I am, what I am going to do now things are more settled with my health and housing. I am ready for what’s next.”
Client Story
Journey of Change
“I find life really hard, I have no family. Someone told me to come here because I was really low... now this place is a lifeline for me.”
Ian
Client Member
“Number 11 have taught me how to deal with my wellbeing.”
Client
Community Member
“I have learnt it’s ok to talk about feeling.”
Client
Community Member
“Number 11 gives people a place where they feel safe and make friends. It can make a real difference to people’s lives.”
Client
Community Member
“I think anybody in life, no matter what, would benefit coming to Number 11.”
Client
Community Member
Get Involved Today
Whether you want to volunteer, donate, or form a partnership, you can make a genuine difference in Burslem.
Volunteer
Roles in cooking nutritious meals, leading social activities, or providing 1:1 peer support listening ears.
Donate & Support
Your financial gift powers hot meals, peer mentoring, and crisis intervention for local individuals in need.
Our Partners
Businesses, churches, grants, and community organisations working alongside us to build hope.
Our Newsletter
Keep up to date with our latest news, events, client stories and ways to support Number 11 — straight to your inbox.
Read our latest newsletter & updatesSign up to our newsletter
Together, We Can Build Hope & Restore Lives
Contact Number 11 today at 11 Chapel Lane, Burslem. Whether you need support or want to lend a helping hand, our doors are open.